Question 1

How do you present your prints?

Accepted Answer

Every print we sell is mounted in conservation-grade material and placed in a recyclable clear bag for protection. Newsprint in contrast is tape-mounted onto the same grade backing board but lacks a surround due to its trimmed state. All materials are conservation and book-binding grade, ensuring top-notch quality.

Question 2

How will my prints be delivered?

Accepted Answer

Your prints will be carefully packaged in a hard-backed envelope and sent via Royal Mail Tracked 24, ensuring they are fully traceable and handled with care. Please note, as these items are original and irreplaceable, we can only offer a refund if something goes wrong. Plus, enjoy free shipping on all prints!

Question 3

How do I keep my prints in perfect condition?

Accepted Answer

To keep your prints looking their best, avoid direct sunlight and humidity. Frame them using acid-free materials (like our mounts) and always handle with clean, dry hands. Simple steps for lasting beauty!

Question 4

Do you only sell online?

Accepted Answer

No. We  sell online here on our own website and in our shop in the  country's first independent book town, Hay on Wye. Full address: c/o  Claire Vaughan Designs Ltd, The Hayloft, Back Fold, HAY-ON-WYE, Powys  HR3 5DF ///hamster.lives.crossword

Question 5

Looking for a specific print?

Accepted Answer

Absolutely! If there's a specific print you're after, just let us know. We'll do our best to track it down for you. Happy hunting!

Question 6

Can I return a product?

Accepted Answer

We can only  offer a refund if your item is found not to be as described. If you  believe you have received the wrong item or the item is not as  described, please contact us as soon as possible and we can arrange, as  appropriate, either a goods exchange or refund. We do not give refunds  or exchanges for items more than 14 days after you receive them. See rareprints.co.uk/shipping-returns (rareprints.co.uk/shipping-returns)for more details.

Question 7

Which payment methods can I use?

Accepted Answer

You can use credit cards, Apple Pay, and Google Pay. Rest assured, all transactions are secure and encrypted for your safety.

Question 8

Who are you, anyway?!

Accepted Answer

Please see our 'About' page for details about David, Claire and rareprints.co.uk(rareprints.co.uk.)