Frequently asked questions
- 01
Newsprint aside, every print we sell is mounted in conservation grade material and inserted into a recyclable clear bag to keep it clean and protected. Newsprint is tape-mounted onto the same grade backing board but has no mount surround due to its final trimmed state. Again, it goes into a clear bag. All our materials are conservation and book-binding grade.
- 02
The final packaged print(s) is/are put into a hard-backed envelope and sent using Royal Mail Tracked 24. This makes the item fully traceable and travels through the Royal Mail network with care. Please note, as these items are original and therefore irreplaceable, when things do go wrong (as sometimes happens with all carriers), we are only able to offer a refund. *Note: All our prints come with free shipping.
- 03
To keep your prints in pristine condition, avoid direct sunlight and humidity. Use acid-free materials for framing and handle the prints with clean, dry hands.
- 04
No. We sell online here on our own website and in our shop in the country's first independent book town, Hay on Wye. Full address: c/o Claire Vaughan Designs Ltd, The Hayloft, Back Fold, HAY-ON-WYE, Powys HR3 5DF ///hamster.lives.crossword
- 05
Absolutely! If you're looking for a specific print, drop us a line with your request. We'll do our best to find it for you.
- 06
We can only offer a refund if your item is found not to be as described. If you believe you have received the wrong item or the item is not as described, please contact us as soon as possible and we can arrange, as appropriate, either a goods exchange or refund. We do not give refunds or exchanges for items more than 14 days after you receive them. See rareprints.co.uk/shipping-returns for more details.
- 07
We accept credit cards, Apple Pay, and Google Pay. All transactions are secure and encrypted for your safety.
- 08
Please see our 'About' page for details about David, Claire and rareprints.co.uk. We are also a trading name of 365andaquarterpublishing Ltd, an independent publisher of local interest guides (https://uk.pinterest.com/365andaquartergazetteers/)